What is ISO-IEC 20420:2017?

ISO-IEC 20420:2017 is an international standard that provides guidelines for writing professional technical documentation. It offers a set of principles and recommendations to ensure clarity, consistency, and quality in technical communication.

Guidelines for Document Structure and Organization

One of the key aspects covered in ISO-IEC 20420:2017 is the structuring and organizing of technical documents. The standard emphasizes the importance of creating a logical flow of information that allows readers to easily navigate through the document.

The guidelines recommend using clear headings and subheadings to denote different sections and subsections. This helps readers quickly locate relevant information and understand the hierarchical relationship between various topics. Additionally, the standard suggests using numbered lists or bullet points to present information concisely and facilitate comprehension.

Clarity and Simplicity in Language

Another significant aspect addressed by ISO-IEC 20420:2017 is the use of clear and simple language in technical documentation. The standard advises avoiding unnecessary jargon, acronyms, or technical terms that might confuse or alienate readers.

Furthermore, the guidelines encourage the use of plain language and active voice to enhance readability. Sentences and paragraphs should be concise and to the point, while maintaining a consistent style throughout the document. By following these recommendations, technical writers can effectively convey complex information in a manner that is accessible to a wider audience.

Designing Effective Visuals and Graphics

In addition to textual content, ISO-IEC 20420:2017 also provides recommendations for incorporating visuals and graphics into technical documentation. Visual elements such as diagrams, charts, and illustrations can significantly enhance the understanding of complex concepts and procedures.

The standard emphasizes the need for clarity, accuracy, and consistency in visual representation. Graphics should be appropriately labeled, referenced, and placed within the relevant section of the document. Moreover, it is important to ensure that visuals are not overly complex or cluttered, as this may hinder comprehension instead of aiding it.

ISO-IEC 20420:2017 serves as a valuable resource for technical writers, providing guidance on structuring documents, using clear language, and integrating effective visuals. By adhering to these recommendations, professionals can create more accessible and user-friendly technical documentation that effectively communicates complex information to a diverse audience.