What is ISO 9004:2016 ?

What is ISO 9004:2016?

ISO 9004:2016 is an international standard that provides guidance for organizations to enhance their performance, effectiveness, and efficiency in providing products and services that meet customer requirements. It provides a framework for organizations to establish a quality management system based on best practices.

The primary aim of ISO 9004:2016 is to assist organizations in achieving sustained success by improving their overall performance. It emphasizes the importance of considering the needs and expectations of all interested parties, including customers, employees, shareholders, suppliers, and society as a whole. The standard provides guidelines for organizations to implement a culture of continual improvement, while also taking into account the organization's context and its ability to fulfill its purpose.

Key Principles of ISO 9004:2016

ISO 9004:2016 is based on the Key Principles outlined in ISO 9000:2015, which emphasize the importance of a customer-centric approach and a culture of continuous improvement. The key principles of ISO 9004:2016 include:

Customer-centric approach: The standard encourages organizations to focus on meeting the needs and expectations of their customers.

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