What is ISO-IEC 88252:2017?

ISO-IEC 88252:2017 is an international standard that provides guidelines and requirements for the development and management of user documentation. This includes both printed and electronic documentation, such as user manuals, online help systems, and product guides. The standard defines various aspects of documentation, including its structure, content, format, and presentation. It aims to ensure that user documentation is clear, consistent, accurate, and easy to use.

Why is ISO-IEC 88252:2017 important?

ISO-IEC 88252:2017 plays a crucial role in ensuring high-quality user documentation. By following this standard, organizations can improve the usability of their products or services and enhance the overall user experience. Clear and concise documentation helps users understand how to operate a product efficiently, troubleshoot issues, and take full advantage of its features. Furthermore, adherence to the standard enables consistency across diverse types of documentation, making it easier for users to navigate and find the information they need.

Key elements of ISO-IEC 88252:2017

ISO-IEC 88252:2017 outlines several key elements that organizations should consider when creating user documentation. These include:

Information Mapping: The standard emphasizes the importance of organizing information in a logical and hierarchical manner. This ensures that users can easily find the relevant information without being overwhelmed.

Clarity and Accuracy: Documentation should be written in simple and clear language, avoiding jargon and technical terms whenever possible. Accuracy is also crucial to build trust and credibility with users.

Consistency: Consistent use of terminology, formatting, and style throughout the documentation helps users understand the content easily. This includes consistent use of headings, numbering, and visual elements.

Navigation and Searchability: User documentation should be well-structured with clear navigation paths, a table of contents, and an index. Additionally, electronic documentation should have effective search functionality to enable users to quickly find specific information.

Visuals and Examples: Effective use of visuals, such as diagrams, screenshots, and illustrations, helps convey complex concepts in a more understandable way. Real-life examples and scenarios also aid users in applying the information effectively.

Benefits of complying with ISO-IEC 88252:2017

Complying with ISO-IEC 88252:2017 yields several benefits for organizations. Firstly, it improves customer satisfaction by enhancing the usability and accessibility of products or services. User-friendly documentation reduces the learning curve and provides a positive user experience. Secondly, adherence to the standard increases efficiency by minimizing support requests and reducing the time spent on explaining product features and functionalities. Moreover, compliance with the standard demonstrates a commitment to quality and professionalism, boosting the reputation of the organization.