What is ISO 27298:2011?

ISO 27298:2011 is an international standard that provides guidelines and requirements for creating accessible information and communication technology (ICT) products and services. It aims to ensure that individuals, including those with disabilities, can access and use ICT systems effectively. This standard covers various aspects of accessibility, including hardware, software, and digital content. Let's delve deeper into the key points of ISO 27298:2011.

Why is it important?

Accessibility is a crucial aspect of ICT design and development. People with disabilities often face barriers when using technology, preventing them from fully participating in various aspects of life. ISO 27298:2011 helps eliminate these barriers and promotes inclusive design and usability. By complying with this standard, organizations can create products and services that are accessible to everyone, regardless of their abilities or disabilities.

Key principles of ISO 27298:2011

1. Perceivability: Information must be presented in a way that can be perceived by all users, regardless of their sensory abilities. This includes providing text alternatives for non-text content, using colors and contrast effectively, and ensuring clear and understandable audio and visual output.

2. Operability: Users should be able to operate and navigate ICT products and services easily, regardless of their physical or cognitive abilities. This involves providing keyboard accessibility, allowing sufficient time for users to interact with content, and minimizing repetitive tasks.

3. Understandability: Information and user interfaces should be presented in a clear and understandable manner. This includes using simple language, organizing content logically, and providing clear instructions and feedback to users.

4. Robustness: ICT systems should be able to adapt and provide reliable functionality in different environments and with various assistive technologies. This ensures that the accessibility features are not compromised when interacting with different devices or software.

Benefits of ISO 27298:2011 compliance

By adhering to ISO 27298:2011, organizations can reap several benefits. Firstly, they can expand their user base by making their products and services accessible to a broader range of individuals, including those with disabilities. Secondly, complying with this standard can improve the overall usability and user experience of ICT systems for all users. Additionally, organizations that meet the accessibility requirements outlined in ISO 27298:2011 can enhance their reputation for inclusivity and social responsibility.