What is ISO 27789:2017?

ISO 27789:2017, also known as the International Organization for Standardization (ISO) Standard 27789:2017, is a technical specification that provides guidelines and recommendations for an organization to establish, implement, maintain, and improve Knowledge Management (KM).

Importance of ISO 27789:2017

Effective KM plays a crucial role in organizations' success, as it enables them to capture, organize, and utilize their knowledge assets efficiently. ISO 27789:2017 helps organizations develop a robust KM system by providing a framework and principles to guide them towards effective management of knowledge.

Key Components of ISO 27789:2017

The standard encompasses various key components that contribute to the establishment of an efficient KM system:

Leadership: Top management's commitment to KM and their involvement in its implementation and maintenance.

Strategy: Defining an organization's KM objectives, aligning them with business goals, and developing strategies to achieve them.

Processes: Establishing processes for knowledge creation, acquisition, utilization, and retention.

Information and Technology: Utilizing suitable IT tools and systems to support knowledge sharing and collaboration.

Human Resources: Developing a culture that promotes knowledge sharing, providing relevant training, and assigning responsibilities for KM initiatives.

Measurement and Improvement: Establishing metrics to measure the effectiveness of KM, conducting regular audits, and implementing improvements based on the assessment.

Benefits of Implementing ISO 27789:2017

Implementing ISO 27789:2017 brings several benefits to organizations:

Enhanced Efficiency: Efficient KM helps organizations avoid reinventing the wheel, reduces duplication of efforts, and enables them to leverage existing knowledge.

Better Decision-Making: Access to reliable and up-to-date knowledge allows organizations to make informed decisions, leading to better outcomes.

Improved Collaboration: Effective KM fosters collaboration and knowledge sharing among employees, leading to increased innovation and productivity.

Competitive Advantage: Organizations with a well-established KM system have a better ability to adapt to changing environments, respond quickly to customer needs, and stay ahead of competitors.

Reduced Risk: By capturing and retaining organizational knowledge, ISO 27789:2017 helps mitigate the risks associated with knowledge loss due to employee turnover or retirement.

Overall, ISO 27789:2017 provides organizations with a comprehensive approach to implementing and improving their KM practices. By following its guidelines, businesses can optimize their knowledge assets and gain a competitive edge in today's fast-paced and knowledge-dependent world.