What is ISO/IEC 10029: 2021 ?

ISO-IEC 10029: 2021 is an international standard that provides guidelines and criteria for evaluating user documentation. It is divided into ten parts, each covering a different aspect of user documentation quality. The standard covers the entire lifecycle of technical materials, from design and creation to maintenance and retirement. It is important to note that ISO-IEC 10029: 2021 is not a product standard, but rather a quality management standard that aims to improve the overall quality of user documentation.

ISO-IEC 10029: 2021 is significant in several ways. Firstly, it helps organizations to create better-quality technical materials that are easy to use and understand. It provides a framework for document developers to ensure that they follow best practices for document quality, such as using clear and concise language, providing comprehensive instructions, and including relevant examples. By adhering to these guidelines, organizations can create user documentation that is more effective and efficient, which can ultimately lead to increased productivity and customer satisfaction.

Another significant benefit of ISO-IEC 10029: 2021 is its ability to help organizations improve their documentation processes. It provides a set of criteria that can be used to assess the quality of existing documentation, identify areas for improvement, and develop new documentation. This can help organizations to streamline their documentation processes, reduce errors and omissions, and ensure that their technical materials are up-to-date and accurate.

Finally, ISO-IEC 10029: 2021 is also important for organizations to ensure that their technical materials are compatible with different platforms and devices. The standard provides guidelines for document formatting, fonts, and other visual elements that can help ensure that technical materials are accessible and usable on various devices, including smartphones, tablets, and desktop computers.

In conclusion, ISO-IEC 10029: 2021 is an essential standard for organizations seeking to improve the quality and usability of their user documentation. By adhering to the guidelines and criteria outlined in the standard, organizations can create more effective and efficient technical materials that can ultimately lead to increased productivity, customer satisfaction, and overall quality.