What is ISO/IEC TS 20000-11:2019 ?

ISO/IEC TS 20000-16:2019 is a technical standard that provides guidelines for the implementation and management of IT service management systems in organizations. It is part of the ISO/IEC 20000 series, which defines the requirements for the certification of an organization's IT service management system. The purpose of ISO-IEC TS 20000-16:2019 is to assist organizations in establishing, implementing, maintaining, and continually improving their IT service management systems.

ISO-IEC TS 20000-16:2019 provides guidance on the services offered, the competencies required, and the tools and techniques necessary for effective IT service management. It also includes a measurement and evaluation of the SMS performance and improvement actions and continual improvement.

ISO/IEC TS 20000-2:2020 plays a crucial role in helping organizations establish and maintain an effective service management system. By implementing this technical specification, organizations can ensure that their IT services are aligned with business needs, enabling them to deliver high-quality services to customers.

ISO/IEC TS 20000-2:2020 provides better alignment of IT services with business requirements, more effective measurement and evaluation of the SMS performance, and more efficient continual improvement of the SMS. These features make ISO/IEC TS 20000-2:2020 an essential tool for organizations looking to improve their IT service management systems.